Shipping and Exchange Policy
Effective Date: June, 2023
Thank you for choosing to purchase digital products from The Mind Research Foundation. We strive to provide you with the best quality digital content to enhance your learning and personal growth experience. This Shipping and Exchange Policy outlines the guidelines and procedures for the delivery and exchange of digital products purchased from our platform.
Digital Product Delivery:
a. Upon successful completion of payment, you will receive an email with a download link or access instructions for the purchased digital product. The download link or access instructions will be sent to the email address provided during the checkout process. Please ensure that you enter a valid and active email address to receive the digital content promptly.
b. In some cases, the digital products may also be accessible directly from your account on our website, under the “My Purchases” section.
Exchange Policy for Digital Products:
a. Refunds: As digital products are intangible and can be duplicated, we do not offer refunds for purchases of digital products, except as required by applicable law.
b. Quality Assurance: We take great care to ensure that our digital products are of the highest quality. However, if you encounter any technical issues, inaccuracies, or problems accessing the purchased digital product, please contact our customer support within [number of days, e.g., 7 days] from the purchase date. Our support team will investigate the issue and work towards resolving it promptly.
c. Eligibility for Exchange: Exchanges for digital products are only permitted in the case of a verified technical issue that prevents you from accessing or using the content as intended. Please note that we reserve the right to determine the eligibility of exchange requests on a case-by-case basis.
d. Exchange Procedure: To initiate an exchange request, please contact our customer support team via [support email or phone number]. Provide a detailed description of the technical issue you are experiencing. Our support team will review your request and respond with further instructions within [number of business days, e.g., 2 business days].
e. Resolution Timeframe: We will make every effort to resolve exchange requests promptly. However, the resolution timeframe may vary depending on the complexity of the issue. Our team will keep you informed about the progress and estimated resolution time.
Eligible Digital Products for Exchange:
a. Digital products that are eligible for exchange must meet the following criteria:
The technical issue preventing access or proper use of the content is verified and acknowledged by our support team.
The exchange request is made within [number of days, e.g., 30 days] from the date of purchase.
b. Please note that any request for exchange made after the specified timeframe or for reasons other than technical issues may not be eligible for consideration.
Contact Information:
For any questions, concerns, or exchange requests related to digital products, please contact our customer support team via:
Email: support@themindresearchfoundation.org
Phone: +91-8095901369
Amendments:
The Mind Research Foundation reserves the right to modify or update this Shipping and Exchange Policy for Digital Products at any time without prior notice. Any changes made will be effective immediately upon posting the revised policy on our website.
By making a purchase of digital products from The Mind Research Foundation, you agree to abide by the terms and conditions outlined in this Shipping and Exchange Policy.
